Refund policy
At Artful Case, each item is made to order specifically for you.
Because of this, we do not accept returns or exchanges for:
- buyer’s remorse
- incorrect phone model selection
- ordering the wrong item
- minor color or print variations caused by screen display differences
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- your order number
- photos of the issue
- a brief description
If approved, we will provide a replacement or refund at no additional cost.
Shipping times are estimates and may vary during holidays or high-volume periods.
By placing an order, you agree to these terms.